FAQs

For in-stock items we aim to dispatch same day via DPD 24hour service (subject to order size). For non-stock or custom items, lead times vary - we’ll confirm when you place the order.

Orders over £100 (UK) qualify for free standard next day delivery. Under £100, shipping starts from £8.50. For international deliveries, rates begin from £23.50 depending on country and weight.

Yes - we deliver to 38 countries (and possibly more). International orders may be subject to customs, duties, or additional taxes, depending on local regulations, these would need to be paid to the currier before they release the goods.

Once your order ships, you’ll receive an confirmation email and a text message from DPD with your tracking details and on day of delivery a further text with one hour delivery window (UK deliveries). 

We will always accommodate changes, but once the order is in our dispatch system it may not be possible. Please contact us as soon as possible after placing the order.

You need to consider factors like:

• Cable type (armoured, screened, flexible, etc.) Cable diameters OD, ID depending on the cable type
• Environmental conditions (indoor, outdoor, corrosive, hazardous area)
• Required IP rating (ingress protection)
• Whether flameproof or low-smoke properties are needed

We can advise - just send us the specs (cable type, environment, required IP rating) and we’ll recommend the correct component.

Yes. We comply with ISO 9001 QA standards. Many of our cable glands (e.g. CCG E1EX, UNITEX D) are certified to ATEX/UKEX / IECEx standards for hazardous areas. Our cable cleat range is tested to BE EN61914 and trefoil cleats are also short circuit tested as part of this standard.

Yes, for many products we can accommodate special bespoke or custom orders (size, material, certification). For anything unusual, just contact our technical team.  

It means for UK orders with a subtotal ≥ £100 (before VAT and discounts),we’ll waive the standard delivery fee. 

Notify us immediately (within 3 days of receipt of goods) with photos. We’ll arrange a replacement or refund depending on stock and issue.

We have small, dedicated sales team ready to help, you can email sales@remora.net  or call +44 (0)1226 352 000. We also maintain catalogues and spec sheets for all our products.

We’re happy to help. Many of our products have compatible accessories and replacement components. Just contact us with the product details and we’ll take care of the rest.   

We’re based in Barnsley, UK (Unit 8a-b, Shortwood Business Park, Hoyland, S74 9LH). We distribute across the UK and export to 38 countries. 

We believe sustainability starts with making things that last. So, we focus on durable, high-quality materials that hold up over years of use - not months. That means less waste, fewer replacements and more value for you. And yes, we’re careful about where our materials come from too. We partner with suppliers who meet strong ethical and environmental standards. 

We supply a diverse range of industries, supporting everything from standard industrial and commercial wiring projects to mission-critical operations in sectors such as data centres, petrochemicals, power generation, water treatment and mining.  

Remora stands out through a rare combination of experience, technical capability and customer care. Since 1976, we’ve built a reputation for quality, reliability and responsive support. Our sales team understands our products inside and out and, just as importantly, understands our customers - ensuring you receive informed advice, fast responses and a service experience you can rely on.